Q&A - Companies House

Q&A - Companies House

Question: Application has been rejected by Companies House for not showing a residential address however customer states that they have entered their residential address– what is the process? Answer: Request POA from the customer and email CH (enquiries@companieshouse.gov.uk) or call them on 0303 123 4500 stating that you have reviewed and received the customer’s POA and thus can confirm that the correct address has been entered. State that the application has been resubmitted and that the application can be reviewed.
Question: How can I change my SIC code? Answer: Unfortunately, the only way to change (or add) an SIC code is through filing a confirmation statement. Note: Through the TFC website customers can only add one SIC code but if the business if filed directly with CH they can add several from the start. We can help our customers adding additional SIC codes after incorporation. 

Question: Do we have an escalation contact at CH? Answer: Yes, please contact clbryant@companieshouse.gov.uk with a copy marked to Rebecca. 

Question: If a customer is rejected from CH subject to a bankruptcy order how do we proceed? - Answer: It means that if someone has been made bankrupt, they are not allowed to be a director of any company. Action: Advise customer to reach out to CH directly
Question: What is a non objection letter and when is it required? Answer: A non objection letter may be required as supporting evidence when a company's chosen name falls under the sensitive word/expression category at CH's naming convention. An authorising body would need to signify their approval for a specific word or phrase being used in the company formation application. 

Question: Once a company is formed is it automatically dormant until they start trading? Also is there a timescale to start trading? Answer: Yes, every company formed through CH is automatically dormant and can remain so until they are ready to start trading. Action: Advise customer that they will need to file their dormant accounts and a confirmation statement even if they are not trading. Failure to do so will eventually result in penalties and eventually CH will commence strike off action.
Question: Can I choose the company name of business that is now dissolved? Answer: The name of dissolved limited companies can be registered by new and existing companies. There are no legal restrictions when choosing such a name. However, one important point you should consider is the reputation of the dissolved company. 
However, you cannot choose the name a company that is in liquidation. Company owners were not required to file anything after the company was put into liquidation. Hence these companies may never be dissolved. Until the Insolvency Practitioner tells Companies House otherwise, the company is left in liquidation and the name will not become available. 
Hence, you cannot choose the name of a company in liquidation but can choose the name of company that is dissolved.
Question: Can a company (UK and non UK ) be nominated as a PSC?  Answer: Yes
Question: What are Alphabet shares and what is the difference between the shares? Answer: Alphabet shares are shares of different classes. When more than one class of stock is offered, companies would typically class them as Class A and Class B, with Class A carrying more voting rights than Class B shares. Class A shares may offer 10 voting rights per stock held, while class B shares offer only one.
Question: Are customers allowed to use a Virtual office as residential address? Answer: No, it is not permitted to use a Virtual office as a residential address. The residential address needs to be a physical address where the customer resides.

Question: How can a customer request a new authentication codeAnswer: Customers can request their authentication code to be sent to their home address using this link https://find-and-update.company-information.service.gov.uk/auth-code-requests/start?_ga=2.187574248.172671897.1602231906-600045016.1591374201 
Question: Can an application to CH be intercepted before approval/rejection if a you have become aware of an error in the application? Answer: No, CH is no longer following that practice and once the application has been submitted it can no longer be intercepted. This is because CH has no power to refuse to register a filing and make it available to the public, if it appears to be properly delivered.








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