1. What is an RPO7 form and when is it used? 
   

A RP07 form (Application to change a company's disputed registered office address) will be filed with Companies House should our address be used as a company’s registered office address without having authority to do so. This may be due to: - 

1. Failed payments
   
2. Unsatisfied due diligence 
   
3. Address squatting – using our address without our permission 
   

Once an RP07 form has been filed, Companies House will write to the directors of said company to inform them that an RP07 has been filed and they will provide the evidence that has been submitted. The company has 28 days to respond and amend the address details. If this doesn’t happen Companies House will remove our address as the registered office and put their default Cardiff address in its place. Once filed, only a paper AD01 form can be used to update the registered office address

2.  RP07 process for Failed Payments
   

Zoho

1. Create a ticket 
   
2. Ensure the subject of ticket has the full company name 
   
3. Email the company using the RA – Forced cancellation – RP07 notification email template. 
   
4. Set the due date on ticket for 5 working days’ time 
   
5. Category of ticket: RA Failed payment 
   
6. Sub Category: Payment default – Final email sent 
   
7. Add a note to state – Final payment default email sent to customer notifying an RP07 form will be filed. Check companies house – Provide due date in ticket so it is clear to whoever is picking up that we need to check Companies House to see whether Registered Office address has been changed.
   

LCO

1. Go to Companies – locate company – click edit to enter account 
   
2. Change RTS all mail to True 
   
3. Click on customers email address 
   
4. Add an account note on LCO include the following– your Initials – reference ticket number – Hold mail due to failed payment – Final payment default email has been sent. This will be reviewed again on Provide due date to show when this will be reviewed again
   

Zoho 

1. Add a note on the ticket to state you have updated LCO copy below: RTS all mail – status changed to True. Account note added your Initials –ticket number – Hold mail due to failed payment – Final payment default email has been sent. This will be reviewed again on Provide due date 
   
2. Assign ticket to RP07 team 
   
3. The RPO7 team will review the case after 5 working days 
   
4. Check companies House to see whether Registered office address has been changed.
   

If yes 

LCO 

1. Cancel Registered agent service in LCO – check stripe to confirm it has been cancelled. 
   
2. Update note to state customer has changed Registered office address and cancelled.
   

Zoho 

1. Update ticket Sub Category to Cancelled – Customer changed address
   
2. Write to customer to confirm the RA service has been cancelled and no further action required. 
   
3. Add note to ticket to confirm RA in LCO and Stripe has been cancelled 
   
4. Close ticket
   

If No

1. Complete the RP07 form - RP07 Form
   
2. Complete section 3 of the attached form with Company Number and Company name. 
   
3. Add the text as listed below in section 5
   
4. Save file as RP07_company name
   

Text for RP07 Form Failed Payment: 

Failed payment for the use of our registered office address service 130 Old Street, London EC1V 9BD. The Registered office address service was taken at start of incorporation PROVIDE DATE to protect our clients residential address from the public domain. The Registered agent service is in arrears. We have reached out to our client and requested they login to web filing to amend the Registered Office address for their company on Companies house so that the service can be cancelled. Our client has not updated the Registered office address at this point. We have made our client aware that we will be processing an RP07 form for the removal of our Registered office address from the public records on Companies House for the company name mentioned in section 3 of this form. Please replace with Companies House Cardiff default address.

Zoho

1. Attach RP07 form to ticket 
   
2. Add note – Company name is still showing our registered office address on Companies House. RP07 form attached ready to be submitted. On the RP07 form sign with ppp Rebecca Farley TheFormationscompany.com
3. Go to Payment default email that was sent. Click on Show original 
   
4. Click on the printer icon top right – Click save to PDF – add the company name where it says case thread action _company name
   
5. Save file and attach to Zoho 
   
6. Go into TFC Hub and masquerade the account. Download a copy of the first invoice. Save as (Invoice_company name) attach to Zoho ticket. 
   
7. Provide screen shot of invoice to show the invoice number and company name (Word Doc)
   
8. Only if the customer has paid for Registered Agent service – we have an invoice  
   
1. Copy of final email sent to customer confirming 5 days notice period to settle account or update the registered office address. 
   
9. Only If the customer has signed up to Registered Agent but not made a payment yet 
   
1. Provide confirmation of the products purchased on Formation application to be saved on a word document.  Can be included on the same word document as the Screen shot of Invoice and Company name
   

1. Provide a copy of final email sent to the company
   
2. Only if Company has breached Terms and conditions – Immediate termination of Registered office address service
   
1. Copy of termination letter to the company
   

Webfiling

1. Click on the following URL:
   
2. Upload a document to Companies House
   
3. Click Start Now 
   
4. Sign in: Support@theformationscompany.com – Password 
   
5. Enter the Company number you are submitting the RP07 for. 
   
6. Confirm this is the correct company 
   
7. Select Registrar’s powers RP forms 
   
8. Select RP07 – Apply to change a company’s disputed registered office address 
   
9. Continue 
   
10. Upload your RP07 form, case thread action and Invoice doc and attached the screenshot of the invoice 
    
11. Select continue 
    
12. You will receive a confirmation of submission – Right click and save as
    

Zoho 

1. Save RP07 confirmation of submission to ticket 
   
2. Add note to ticket to confirm RP07 has been filed include todays date and quote Submission ID and that the confirmation has been attached. 
   

LCO 

1. Cancel RA – check Stripe has also been cancelled. Update note to confirm RP07 has been filed reference ticket number.
   

3. RP07 process for Unsatisfied due diligence/ Address squatting
   

Zoho  -Will be completed by Compliance or Head of Service 

1. Create a ticket 
   
2. Ensure the subject of ticket has the full company name 
   
3. Risk assessment notes will be added stating why the service is to be cancelled. 
   
4. An email will be sent to company outlining why the service is terminated.
   
5. Category of ticket: TBC 
   
6. Sub Category: TBC
   

LCO 

1. Cancel Registered agent service in LCO – check stripe to confirm it has been cancelled. 
   
2. Add note to LCO to confirm RP07 submitted reference ticket number and initials. 
   

Zoho 

1. Update Ticket to confirm LCO and Stripe has been terminated. 
   

RP07 form 

1. Section 1:  Add TheFormationsCompany.com under company Name 
   
2. Section 2: Complete applicates address with 130, Old Street, London. EC1V 9BD
   
3. Section 3: Provide Company number and Company name for the company we are requesting to be removed 
   
4. Section 4: Complete applicates address with 130, Old Street, London. EC1V 9BD 
   
5. Section 5: Paste the following (Reason for applying):
   

Text for RP07 Form 

Example 1: Company took our Registered Agent service when the company was formed with us. 

We are unable to satisfy our due diligence requirements therefore we have written to the Company to confirm the Registered Agent service has been terminated with immediate effect. To ensure the company receives their vital Statutory mail we have asked the company to update their Registered Office Address as well as the Correspondence addresses for any Director, Secretary and PSC. The address details remain unchanged. I am requesting the removal of our Registered Office address from the company Company Name. Please find attached evidence of email informing of termination and intent to submit an RP07 form on behalf of the company if not changed.

Example 2: The Registered Office Address (Registered Agent Service) has been terminated with immediate effect for (company name) 

We have written to the Company to confirm the Registered Agent service has been terminated with immediate effect. To ensure the company receives their vital Statutory mail we have asked the company to update their Registered Office Address as well as the Correspondence addresses for any Director, Secretary and PSC. The address details remain unchanged.

Please find attached evidence of email informing of termination and intent to submit an RP07 form on behalf of the company if not changed. I am requesting the removal of our Registered Office address from the company Company Name.

Example 3: Company was formed fraudulently 

There is no requirement for the Registered Agent service or use of our 130 Old Street address - As this is not a genuine Entity please remove our Registered office address from the register under (company name). The company is in Active proposal to strike off, this was raised directly with Companies House. Please remove our registered office address from the company and place your default Cardiff address.

Webfiling

1. Click on the following URL:
   
2. Upload a document to Companies House
   
3. Click Start Now 
   
4. Sign in: Support@theformationscompany.com – Password 
   
5. Enter the Company number you are submitting the RP07 for.
   
6. Confirm this is the correct company 
   
7. Select Registrar’s powers RP forms 
   
8. Select RP07 – Apply to change a company’s disputed registered office address 
   
9. Continue 
   
10. Upload your RP07 form and TFC POA document 
    
11. Select continue 
    
12. You will receive a confirmation of submission – Right click and save as
    

Zoho 

1. Save RP07 confirmation of submission to ticket 
   
2. Add note to ticket to confirm RP07 has been filed, include todays date and quote Submission ID and that the confirmation has been attached. 
   
3. Update ticket reason RP07 submission 
   
4. Close ticket
   

4. How to withdraw an application
   

If the customer responds to our email and decides to uphold the service and make a payment or provide the requested documents after the initial deadline (5 days), we can then reach out to Companies House and request a termination of the process (if within the first 28 days before Companies House processes the request).

Should the customer respond to us after Companies House has already removed the registered office address and put the default Cardiff address in its place only a paper AD01 form can be used to make changes to the registered office address moving forward. 

To request the termination of the RP07 process (within the first 28 days) send an email to registrarsfunctions@companieshouse.gov.uk quoting the submission reference number and quote the reason for cancelling the process. 

5. Completing an AD01 form to request the removal of Companies House Default address once an RP07 process has been completed.

1. We will need to complete AML - Proof of address (within 3 months) and Photo ID verified - Must receive a pass
   
2. Customer will need to pay outstanding  invoices and update payment details if necessary 
   
3. Set up monthly/Yearly payment in LCO and ensure account is active
   
4. Complete AD01 form - Form will need to be printed from Companies House and filled in manually.  File will need to be scanned and uploaded onto Ticket. site https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/940880/AD01_change_of_registered_office_address.pdf
   
5. Send confirmation email to customer 
   

Dear (Full Name),

Reinstating the Registered Agent service for (Company Name)

I write to confirm I have completed the attached AD01 form and will submit this to Companies House to request the amendment of your registered office address to be 130 Old Street London EC1V 9BD.  We are satisfied with our due diligence and confirm you have settled the outstanding invoice for the Registered Agent Service TheFormationsCompany previously provided.  The service will remain in place subject to up to date payment of the subscription in accordance with the terms and conditions. 

The registered Agent service is reinstated and is pending Companies House updating your registered office address on Companies House for (Company name).

I will be in touch once Companies House confirm an estimated lead time for the changes on the public register.

Please do not hesitate to get in touch should you have any questions or concerns.

Kindest Regards, 

(attach AD01 form)