Q&A - Registered Agent
Question: Do we currently do mail collection. Answer: No, not at the moment, it is too busy, and we want less traffic coming to the office due to Covid reasons. Do not offer this to customers unless advised otherwise by management.
Question: Do we currently offer the scan & send service for new customers? Answer: No, this service is currently not available to our UK customers (due to Covid), however, we can still offer this to our Overseas customers.
Question: Do we do scan & send for HMRC letters? Answer: Yes
Question: Does the RA service get cancelled when the company is dissolved? Answer: No, this is what we should be making the customer aware of:
- RA service does not get automatically cancelled if the company dissolves
- They will continue to pay until they later contact us to cancel
- Or we offer to change the ad
Question: How do you mark an address on LCO as incorrect? Answer: You will need to set the account to RTS all mail: True on the Company tab as shown below
You can also add a note on the account tab, however, it is more important that the RTS status is set correctly as a daily report run on LCO allows for any post to placed in the relevant slot. Also, remember to change the RTS status back to False if you are updating the customer's forwarding address (after having completed an AML check).
Question: Do we charge the customer for the address change on CH when cancelling their RA subscription? Answer: No, for customers requesting to cancel RA please help them to change their Registered office address and correspondence address free of charge. This prevents payment disputes and complaints down the line.
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